SHIPPING
We regularly ship our products worldwide.
Economy shipping costs vary depending on the weight of your package and your destination.
The total shipping cost will be displayed at checkout.
All orders are shipped using affordable and reliable postal services.
RETURNS & REFUNDS
When a product is held or inspected by customs, the buyer must follow the procedures established by the customs authorities of the destination country.
Please carefully inspect your order upon delivery.
If you receive damaged, defective, or expired products, please contact us at sales@natura-andes.com — we will gladly arrange a replacement or a refund.
Refunds are only applicable if the product is expired at the time of delivery.
We do not issue refunds for delays, rejections, or issues caused by customs procedures.
If you are not satisfied with your purchase for other reasons, you may return the item within 60 days of receipt for an exchange or store credit (shipping charges are non-refundable).
All our products are guaranteed for quality and authenticity.